Terms of Service

Terms of use.

Effective date: 24 July 2026

1. Service provider

2. Acceptance

By creating an account or using ONA, you agree to these Terms of Service, our Privacy Policy, Cookie Policy and Refund and Cancellation Policy. If you do not accept them, please do not use ONA.

3. Eligibility

• You must be at least 18 years old.
• You must have legal capacity to enter into a binding agreement.
• You must provide accurate account information.
• You must protect access to your account.
• You must notify ONA of any suspected unauthorised access.

4. What ONA does

ONA is a web application that generates AI visual previews of clothing on a personal photo you upload. Results are not exact product simulations. Colours may differ because of screens, lighting or AI generation. Proportions, fabric, drape, texture and small details may be inaccurate. ONA does not provide sizing or tailoring advice; please confirm product details with the retailer before purchasing. ONA is not affiliated with any retailer or brand shown in your screenshots unless expressly stated.

5. Your uploads and permissions

By uploading content, you confirm that:

• You own or have permission to use the content.
• You have permission from every identifiable person shown.
• You will not upload photographs of minors.
• You will not upload intimate, exploitative, illegal or non-consensual images.
• You will not infringe copyright, trademark, privacy or publicity rights.
• You will not use ONA for impersonation, fraud, harassment, defamation or deception.

6. Licence to process your content

You retain ownership of the content you upload. You grant ONA a limited, non-exclusive, worldwide licence to host, copy, process, transform, store and transmit that content only as necessary to:

• Provide the service and generate try-ons
• Save your looks and maintain account functionality
• Secure the service
• Provide support
• Investigate misuse

This licence does not permit ONA to use your images for marketing, demonstrations or model training. Any such use requires your separate, explicit consent.

7. Generated content

• Generated images may not be unique; similar outputs may be created for different users.
• You are responsible for how you use or publish generated images.
• You must not present an AI-generated result as an authentic photograph where doing so would deceive or harm someone.
• Retailer names, logos, clothing designs and product photographs remain subject to their owners' rights.

8. Prohibited use

• Photographs of minors
• Non-consensual image editing
• Sexual or exploitative content
• Impersonation, fraud, harassment, defamation or deceptive advertising
• Copyright or trademark infringement
• Attempts to bypass try-on limits or payment abuse
• Account sharing intended to avoid limits
• Scraping, automated bulk usage or reverse engineering where prohibited
• Malware, denial-of-service attacks or unauthorised access
• Abuse of third-party services relied on by ONA

9. Free try-ons

• New eligible accounts currently receive 3 free try-ons.
• Only successful results consume a try-on.
• Failed results consume nothing.
• One automatic correction retry is included and does not cost an additional try-on.
• Adding another garment to a saved look creates a new outfit version and consumes one try-on only after a successful generation.
• ONA may prevent abuse involving duplicate or fraudulent accounts.

10. One-time packs

• Pack size and price are shown before purchase.
• Balances cannot be transferred between accounts.
• Purchased try-ons do not expire unless a different expiry is clearly disclosed before purchase.
• Balance errors may be corrected.
• Refunds remain subject to applicable consumer law.

11. Subscriptions

Monthly subscriptions include the quantity displayed before purchase and renew automatically each billing period. You can cancel at any time before the next renewal; access continues until the end of the current paid billing period. Subscriptions can be managed through your account or the Stripe billing portal — you never need to email support just to cancel.

Rollover. Unused monthly try-ons roll over for one additional billing month. The maximum subscription balance is twice the normal monthly allowance (for example, a 12-per-month plan may hold up to 24).

Deduction order.

1. Free signup or promotional try-ons
2. Monthly subscription try-ons
3. Separately purchased top-up try-ons

When you cancel:

• Future monthly allowances stop after the current billing period.
• Access continues until the end of the paid period.
• Unused monthly and rolled-over subscription try-ons expire at the end of the paid period.
• Separately purchased top-up try-ons remain available.
• Promotional try-ons follow the conditions disclosed when granted.

ONA may correct balances obtained through fraud, chargebacks, technical errors, duplicated grants or attempts to bypass usage limits.

12. Payments and taxes

• Payments are processed by Stripe. ONA does not directly store complete card details.
• Prices and any applicable taxes are displayed before purchase.
• ONA is not currently registered for VAT.
• You must provide valid, authorised payment information.

13. Immediate access and withdrawal rights

Before payment, you will be asked to tick a separate, unticked confirmation: “I request immediate access to the digital service and acknowledge that, once the digital content or try-ons have been supplied, my statutory right of withdrawal may be affected to the extent permitted by applicable law.”

After purchase, we send a durable email confirmation containing the product or plan, amount, billing frequency, renewal information, cancellation instructions, withdrawal information and support contact.

14. Refunds

• Failed generations do not consume a try-on.
• Duplicate or unauthorised charges will be investigated.
• Please report technical generation problems within 7 days.
• Where the paid service was not supplied as described, ONA may restore a try-on or issue a partial or full refund.
• Normal AI variation does not automatically qualify for a refund.
• Each case is reviewed individually.
• Your statutory consumer rights remain unaffected.
• Approved refunds are returned to the original payment method where possible.

See our Refund and Cancellation Policy for full details.

15. Service availability

ONA may perform maintenance, update providers, change features, improve the generation process, introduce reasonable technical limits or discontinue features with reasonable notice where practical. We do not promise uninterrupted, error-free or permanent availability.

16. Suspension and termination

ONA may suspend or terminate an account for illegal activity, Terms violations, fraud, chargebacks, payment abuse, security risks, abuse of other users or harm to ONA or its providers. Where an account is terminated:

• Access to the account may be revoked.
• Stored photos and generated looks may be deleted.
• Subscription status may be cancelled.
• Free and monthly balances may be forfeited.
• Purchased balances may be forfeited only where permitted by law.

Any deletion or forfeiture remains subject to applicable law.

17. Intellectual property

The ONA name, branding, interface, website, software, documentation, design and databases are protected by intellectual property rights and belong to Frederik Randers. Third-party brands, retailer names, product images and clothing designs belong to their respective owners.

18. Disclaimers

• ONA is a visual-preview tool.
• It does not guarantee real-world fit or sizing.
• It does not guarantee colour accuracy.
• It does not guarantee that every garment detail will be reproduced perfectly.
• Do not base purchasing decisions solely on an AI-generated preview.

19. Liability

Nothing in these Terms excludes or limits liability where exclusion would be unlawful, and your mandatory statutory consumer rights remain unaffected. ONA is not responsible for purchase decisions made solely on the basis of an AI-generated preview.

20. Governing law

These Terms are governed by the laws of the Slovak Republic. Consumers retain the mandatory rights available under the laws of their country of residence.

21. Changes to Terms

We may update these Terms as the product evolves. Material changes will be communicated through the website, inside the application, or by email to signed-in users where appropriate.

22. Contact

Email: onasupport@gmail.com · Telephone: +421 949 135 549 · Expected ordinary support response time: within 48 hours.

See also: Privacy · Cookies · Refunds & Cancellation · Support